Support
Questions, problems or ideas? Send us a message and a real person will get back to you, usually within two business days. You can also email support@escbooks.com directly.
Contact us
Billing and refunds
- Beta: free until January 1, 2027. Then billing begins at the founding price; add a card in Settings → Plan & Billing to carry on.
- Canceling: anytime from Settings → Plan & Billing. Your plan runs to the end of the period you've paid for.
- Monthly ($29): no refunds for part of a month.
- Annual ($269): a full refund if you ask within 14 days of the charge.
- Charged by mistake? We'll refund it in full.
Common questions
How do I join the beta?
Enter your code on the beta page, or request an invite there. No credit card required. The beta is free until January 1, 2027. After that, Solo costs $19/month or $189/year. Beta members keep that price for as long as they keep their account.
What happens on January 1, 2027?
Billing starts at $19/month or $189/year. Add a card in Settings → Plan & Billing to keep using EscBooks. You won’t be charged before January 1, 2027. Without a card, you can still view your books but can’t make changes. Nothing is deleted.
Do I keep the founding price?
Yes. Beta members keep the founding price for as long as they keep their account, even after the offer ends. You can switch between monthly and annual billing without losing it.
What's founding member pricing?
Sign up by April 15, 2027 for Solo at $19/month or $189/year, instead of $29/month or $269/year. Keep that price while your plan stays active. You can switch between monthly and annual billing. If you cancel and return after the offer ends, regular pricing applies. Beta members keep their founding price for as long as they keep their account.
Can I switch between monthly and annual?
Yes. Switch at any time in Settings → Plan & Billing. You can also update your card, cancel your plan and download receipts there.
Can my clients pay online?
Yes. Add a payment link from Stripe, PayPal, Square or another provider. It appears as a Pay Now button on your invoices. You can also include bank details for wire transfers and ACH payments.
Can I bill in tenths of an hour?
Yes. Choose 6-minute increments for billing in tenths of an hour. You can also use 10, 15 or 30 minutes. Set rounding to go up, down or to the nearest increment.
Does EscBooks run payroll?
No. Your payroll provider runs payroll and files payroll tax returns. EscBooks records payroll totals and matches bank withdrawals to those records.
Which AI assistants can I connect?
Claude, ChatGPT and other assistants that support MCP. You’ll need a plan with your assistant that includes connector access. EscBooks doesn’t charge extra for the connection. Connecting an AI assistant is entirely optional if you prefer AI-free bookkeeping.
Can my assistant send invoices or record payments?
Only with your approval. It can draft invoices and request permission to send them or record payments. You approve those actions in EscBooks. It can’t see your bank details or change your settings. You can undo its changes or disconnect it at any time.
What if I cancel?
Your plan won’t renew. You keep full access through the period you’ve paid for. After that, your books are view-only until you resubscribe. Your data stays in your account.
When is Teams coming?
Teams is in development. You can start on Solo now and upgrade when it’s available. Your clients, time and invoices will carry over.
Who we are
EscBooks is a service of Matagorda Studio LLC, a Texas company. Email support@escbooks.com, or use the form above.